As our e-commerce platform is built with a quote function, simply go to the required product and click on 'Add to Quote'. You may select as many relevant products as you like.
Once you have selected all your required products and relevant quantities, you may click on the 'Mail Quote' button located on the top right corner of the page. This will direct you to fill in a form with your contact details. Kindly fill in all the fields and send the request. Our customer service team will get back to you with a quotation by email.
Yes, all orders are tied to a specific account, so you will need to register to place your order.
For orders placed online, you will receive an order confirmation email when your order has been placed successfully. Once you receive the shipment email, your order would have been processed and completely shipped out from our warehouse.
All our items usually have date codes within the last 2 years or newer. If you would like to know the date code for a specific part, please drop us an email at orders@wiselink.com.sg.
High demand for certain products can lead them to be temporarily out of stock. The lead times specified on each product information page will be the estimated time for your order to be ready. If you have any urgent requests, do email us at orders@wiselink.com.sg and we will work with our manufacturers to expedite it. Otherwise, we will ship your order as soon as the parts become available again.
You can find a full range of important part information including price, availability, minimum order quantities, estimated shipping date, RoHS compliance, and more on the relevant part's page.
Wiselink is not a manufacturer of electronics parts and thus is not in a position to provide accurate information relating to the materials content of the products it distributes. The manufacturers of electronic components and products are the only source of accurate information regarding substances, including any conflict minerals used in the manufacture of their products.
For additional information on specific components not listed on the website, feel free to drop us an email to orders@wiselink.com.sg.
If the manufacturer has made the CoC available, we will provide it to you. At the time of your order, please add the request for the manufacturer CoC within the order notes.
For transactions in U.S. dollars, customers can pay with Visa, Mastercard, American Express, PayPal and Direct Bank Transfer. Qualified businesses and institutions can apply for a credit account with numerous benefits including a single payment option and flexible payment terms. Drop us an email at orders@wiselink.com.sg to apply.
Yes. In the checkout page, select Direct Bank Transfer under "4. Payment & Confirmation". Our company bank details will be provided in the page following successful checkout. Kindly then make the direct bank transfer and your order will then be shipped out after confirmation of payment.
When you submit your online order, an email will be sent to the address we have on file with a proforma invoice and information to complete the purchase process. Please note that a bank processing fee may be charged and you need to bear these charges.
Once the order is shipped, a copy of the invoice will be sent to the email address provided on the order as well as the email address listed on the billing account (if applicable).
If the ordered item is in stock, we will ship out your orders within 3 working days. For urgent next day delivery, please indicate in the Order Notes under "3. Message".
For items that are not in stock, lead time will be specified in the product information page. Please make sure that you are able to accept the lead time before making an order. To expedite your order, please write in to orders@wiselink.com.sg.
Delivery cost are based on the method chosen at time of checkout. However, there are cases where the shipments are of excessive weight and size that may require additional charges. Wiselink will notify you prior to shipment if these conditions exist.
All sales are EXW Wiselink's warehouse in Singapore. With a centralised warehouse location, we are able to do all of our picking, packing, and shipping effectively. This results in exceptional customer service and quick shipment times.
Incoterms for all orders made online are EXW Singapore. If you wish to use your own forwarder or courier for pick up, please write in to orders@wiselink.com.sg.
Yes, please choose the Local Pickup With Designated Courier option under 2. Shipping Option in the checkout page and provide your courier details in the Order Notes under 3. Message.
Once the order has been processed and shipped successfully, you will receive a shipping confirmation email with tracking information. You will be able to see the tracking information on the courier’s website (i.e. TNT, FedEx, DHL etc.)
After you receive your shipment confirmation email, it can take up to 24 hours before you will be able to track the order online. In the event that you do not receive the tracking details 24 hours after the schedule delivery date, please write in to orders@wiselink.com.sg.
There are several possible reasons for a shipping delay, including:
- The order is being held for further review for export compliance
- The order requires additional processing time due to customer requirements (such as special labelling etc.)
- Our couriers are experiencing inclement weather delays
All orders are Non-Cancellable/Non-Returnable (NCNR) as these products are not returnable.
In the event that there are disputable issues with the products, customers must first obtain an RMA (Returned Merchandise Authorisation) number from Wiselink prior to returning any products. Returns must be made within 30 days of the date of invoice, be in the original packaging and be in resalable condition.
Please submit your return request to orders@wiselink.com.sg and include the following details:
- PO Number
- Invoice Number
- Part Number
- Quantity
- Date Code
- Reason for Return
Please contact us at orders@wiselink.com.sg.